참고

Incident

1 분 소요

Incident may be caused by Changes Investigation of Incidents may indicate the need for a Change. You can use pre-defined constant in server-side code(Sc...

CMDB

최대 1 분 소요

CMDB is cetralized place for all IT service infrastructure components and their relationships. Configuration Item[cmdb_ci] is base table for all technic...

Catalog Item

1 분 소요

Service Catalog can create : Enhancement, Incident, Requested Item

Inbound Email Action

최대 1 분 소요

Inbound actions can be configured to enable creating or updating incidents.