CMDB

• CMDB is cetralized place for all IT service infrastructure components and their relationships.
• Configuration Item[cmdb_ci] is base table for all technical tables.

Foundation Data

• Groups
• Companies
• Locations

Configuration base item

• Servers
• Computers
• Accessories

cmdb ? cmdb_ci ?

• More than 500 classes can be extended from Base Configuration Item

Configuration Item

• Creating way
  • Creation via service catalog fulfillment process
  • Manual creation via configuration application modules
  • Automated discovery tools
  • Integration with 3rd party system
  • Import from external source
• CI Defendency
  • Runs on
  • Depends on
  • Contains

Roles

• Admin has all of roles.

Create & Update & Delete CI

• itil_admin
• itil

Create new CI Class

• itil_admin

Associate & Subscribe CI

• itil_admin
• itil

Configuration Management

• Primary record type : RelationShip Type and Configuration Item (CI)

ITSM

• Business Area : IT, Security Operations, Customer Service, HR, Building business applications.