Catalog Item
- Service Catalog can create : Enhancement, Incident, Requested Item
Order Guide (sc_cat_item_guide)
Path
- Service Catalog > Catalog Definitions > Order Guides
Cascade Variables
- If checked, it auto-populates catalog item variables with names similar to order guide variables.
- REQ contains several RITMs.
Rule Base
- Add catalog Item
Hide ‘Add to Cart’
- T / F
Request method
- Order / Request / Submit
Content Item
- Links (Article / Module)
- Template
- Type : KB Article, Catalog Content, Module, External Content.
- Target : New Window/Tab, Within Catalog
Service Catalog
- OOTB demo data catalog
- Service Catalog
- Technnical Catalog
- Request > Requested Item(RITM) > Req
Catalog Task
State
- Approval : Not Yet Requested / Requested / Approved / Rejected
- State : Pending / Open / Work in Progress / Closed Complete / Closed Incomplete / Closed Skipped
User Criteria
- Available For / Not Available For
- Users / Groups / Roles / Companies / Locations / Departments
Service Request
Requests
-
State : Pending Approval / Approved / Closed Complete / Closed Incomplete / Closed Cancelled / Closed Rejected / Closed Skipped
-
Life Cyle :
Roles
Itil_admin
- Only can delete catalog task
Catalog_admin
- Only cannot delete catalog task
Catalog_editor
- Maintain categories, catalog definitions
- Maintain, create catalog item
Catalog_manager
- Catalog_editor + Update catalog manager
Itil_admin
- Cannot update & approve request
Itil
- Cannot update & approve request
- Cannot delete requested Item
- Cannot read catalog definition
Catalog_manager & Catalog_editor
- Read catalog definition, catalog item, categories
Catalog_admin
- Catalog manager + Update request
Catalog Item
Variable Set
Multi Variable Set
- :x: : Custom with Label, Label, Container―, Break, Attachment, HTML, UI Page
reference
- sys_popup view.
Submitted way
- Service catalog
- Service portal
- Incident record
- Service
Mobile
- Not supported variables : URL, HTML, Label, UI Page, IP Address, Container start
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