Knowledge

Version

• PlugIn : Knowledge Management Advanced Installer

Legacy

• Categorization

V2

• Topic and Category and taxonomy shared by all articles.

V3

• multi level of categorizations
• each kb has its own taxonomy

Tables

• ts_query_kb

FeedBack [kb_feedback]

• Flags
• Helpful(Yes/No)
• Comments
• Star Rating

Roles

• Can Contribute
• Cannot Contribute
• Can Read
• Cannot Read
• using user criteria

Modules

• Search keyword : Knowledge > Administration > Search Log

Workflow

• Knowledge - Instant Publish
• Knowledge - Approval Publish
• Knowledge - Instant Retire
• Knowledge - Approval Retire

Knowledge base

• KB can have own workflow.

• Base table for Knowledge [kb_knowledge]

Articles

• featured content (kb_knowledge_keyword)

• It’s stored in kb_knowledge.

State

• Draft → Review → Scheduled for publish → Published

• Pending retirement → Retired
• Outdated

Creating way

• Direct creation by a user with the ‘knowledge’ role.
• Import from a Microsoft Word document.
• Generated from Incident or problem records.