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Incident may be caused by Changes Investigation of Incidents may indicate the need for a Change. You can use pre-defined constant in server-side code(Sc...
CMDB is cetralized place for all IT service infrastructure components and their relationships. Configuration Item[cmdb_ci] is base table for all technic...
Service Catalog can create : Enhancement, Incident, Requested Item
Inbound actions can be configured to enable creating or updating incidents.
System admin can delete CAB definitions. ATF plugin com.glide.automated_testing_impl.service_catalog com.glide.automated_testing_impl.s...
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If workaround is populated and incident is associated with the problem record, There’s a ‘Communicate Workaround’ in related links.
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